1. Controller and scope
For the purposes of applicable data-protection law, the service operator is Pawsy. You can contact us at hello@pawsypets.app. Registered/contact address: Türkiye.
This notice applies to pawsypets.app visitors, waitlist members, veterinary applicants, and Pawsy account holders.
2. Data we process
3. Why we use data
- Provide accounts, pet profiles, and requested product features.
- Operate care, nutrition, AI, reminder, and veterinary features.
- When you grant location access, find nearby veterinary clinics, rank them by distance, and provide directions links.
- Verify entitlements, prevent abuse, and protect the service.
- Respond to support, clinic applications, and early-access requests.
- Send invitations or product updates where you have chosen to receive them.
- Meet legal retention, audit, and authority-request obligations.
We rely on the appropriate legal basis for each activity, including contract performance, legal obligation, legitimate interests, consent, and—where relevant—rules governing sensitive information.
4. Service providers and transfers
We may use hosting, authentication, database, file storage, artificial intelligence, error monitoring, notification, maps/place search, and payment providers. Depending on the feature, this may include Firebase/Google, Google Maps Platform, OpenAI, Apple, and Google Play. For a nearby-veterinarian search, device location is sent to Google Maps Platform as the search center; Pawsy does not retain it to build a movement history.
We limit sharing to what is needed to operate, secure, and verify the service or comply with law. Where international transfers occur, we apply the safeguards required by applicable law.
Google Maps content may also be governed by the Google Maps/Google Earth Additional Terms of Service and the Google Privacy Policy.
5. Retention and security
We retain information for as long as the relevant account or feature remains active, and as needed for legal retention periods, dispute resolution, and security. When the purpose ends, data is deleted, destroyed, or anonymized as appropriate.
Controls include authentication, role-based access, server-side authorization, audit records, and transport security. No online system can guarantee absolute security.
6. AI and veterinary information
Pawsy AI does not diagnose medical conditions. It provides informational summaries and care support based on information you submit. Urgent or serious symptoms require direct veterinary care. AI output is not used by itself for decisions that produce legal or similarly significant effects.
Veterinary workspaces expose only the information needed for an established visit or clinic relationship and are available to authorized clinic accounts.
7. Your rights
Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or receive a copy of your personal data, and to withdraw consent. You may also have the right to complain to a data-protection authority.
Include your account email and enough information to understand the request. We may ask for additional verification to protect your account.
8. Contact
Send privacy requests to hello@pawsypets.app. For general support, use hello@pawsypets.app.